Refund Policy

1. Scope
‍This Refund Policy (“Policy”) governs the terms under which Column UI LLC (“Company,” “we,” “our,” or “us”) may provide refunds for purchases made through our services. By completing a purchase, you acknowledge and agree to the terms set forth herein.

‍2. Eligibility for Refunds
‍a. Refund requests must be submitted to the Company’s support team within seven (7) calendar days of the original purchase date.
b. Refund requests submitted after the expiration of the seven (7) day period shall not be eligible under any circumstances.
c. All refund requests made within the eligibility period shall be honored on a no-questions-asked basis.

‍3. Refund Process
‍a. Refunds shall be issued to the original method of payment used at the time of purchase.
b. Upon approval, the Company shall process the refund within seven (7) to ten (10) business days. The actual time for the funds to be reflected in the purchaser’s account may vary depending on the policies of the purchaser’s financial institution or payment provider.

‍4. Procedure
‍To initiate a refund request, the purchaser must contact the Company’s support team via the designated support email address support@columnui.com or via contact form. The purchaser shall include the order number and the email address associated with the purchase.

‍5. Exclusions
‍No refund shall be granted where:The request is made after the seven (7) day eligibility period.

The purchaser fails to contact the support team within the required timeframe.

6. Amendments
‍The Company reserves the right to amend, modify, or update this Policy at any time, at its sole discretion. Any such amendments shall become effective immediately upon posting to the Company’s website, with the updated “Date of last update” noted above.